Privacy Policy

This draft requires review by the business and its legal adviser before publication.

Next Gen Digital Group ([ABN]) (“we”, “us”, “our”) respects the privacy of the people we deal with. This policy explains what personal information we collect through this website and in the course of our business, how we use it, who we share it with and how you can contact us about it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us, and with any other privacy laws that apply in the states and territories where we operate.

What this policy covers

This policy applies to personal information collected through this website, through our enquiry and contact forms, by email, by phone and in person during the delivery of our services. It does not cover the practices of third-party websites or services that we link to, which have their own privacy policies.

Information we collect

We collect personal information that you provide to us directly, such as when you submit an enquiry form, request a quote, subscribe to updates or engage us to provide services. Depending on the form or the service, this may include:

• your name and the name of your business or organisation;
• your email address, phone number and postal address;
• details of your enquiry, your business and the services you are interested in;
• information you provide during a project, such as logins to your own systems that you authorise us to use, website content, customer lists or other business records needed to perform the work;
• payment and billing details needed to invoice you.

We also collect some information automatically when you visit the website, such as your IP address, browser type, the pages you view and the time of your visit. Our Cookie Information page explains this in more detail.

We only collect personal information that is reasonably necessary for our business activities. If you choose not to provide information we request, we may not be able to respond to your enquiry or provide the service.

Enquiry forms and external processing

When you submit a form on this website, the information you enter is transmitted to and processed by an external form handling provider on our behalf before it is delivered to us. That provider stores the submission for a period in order to deliver it reliably, and is required to handle it in accordance with its own privacy terms and our instructions. We do not use form submissions for any purpose other than responding to you, unless you have separately consented to receive marketing from us.

Marketing communications

From time to time we may send updates, articles or information about our services to people who have asked to receive them. Consent to receive marketing is separate from any enquiry you make and is always optional. We will not add you to a marketing list because you submitted an enquiry or engaged us for a service unless you have specifically agreed to that.

You can withdraw your consent at any time by using the unsubscribe link in any marketing message, or by contacting us at [Business email]. We will action your request promptly.

How we use personal information

We use personal information to:

• respond to enquiries and provide quotes;
• deliver, manage and invoice the services you have engaged us for;
• communicate with you about your project or account;
• send marketing communications where you have consented;
• maintain and improve this website and our services;
• comply with our legal obligations.

Disclosure of personal information

We may disclose personal information to third parties who help us run our business, including form handling providers, email and cloud hosting services, accounting and invoicing systems, and contractors who assist with the delivery of services. We require these parties to handle personal information in a manner consistent with this policy and only for the purpose for which it was provided.

Some of these service providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure the information is handled in a manner consistent with Australian privacy law.

We may also disclose personal information where required or authorised by law.

We do not sell personal information.

Storage and security

We store personal information in cloud-based systems and on devices used by our team. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls, multi-factor authentication and secure storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as it is needed for the purposes described in this policy, or as required by law, and then take reasonable steps to destroy or de-identify it.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before releasing information. If we decline a request, we will tell you why.

Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so that we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner, which regulates privacy in Australia.

Contact us

For any questions about this policy or about how we handle personal information, contact us at:

• Email: [Business email]
• Post: [Postal address]

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published on this website with the date it was last updated. Continued use of the website after a change indicates acceptance of the updated policy.